Order Cancellation

1. Eligibility for Cancellation

• Orders can be cancelled within 24 hours of placing the order, as long as the order has not yet been processed or shipped.
• After the order has been processed or shipped, it cannot be cancelled. In such cases, you may need to wait until you receive the item and then initiate a return (please refer to our Return and Refund Policy).

How to Cancel an Order

1. To cancel an order, please contact us immediately at support@shwetaplastic.com with your order number and request for cancellation.
2. We will notify you once the cancellation is confirmed. If the order has already been processed or shipped, we will inform you of the next steps.

Cancellation Fees

• There are no cancellation fees if the order is cancelled within the eligible cancellation period.

Processing Time

• The time it takes for your refund to be credited to your account may vary depending on your payment provider. Typically, it may take 5-15 business days.

Refunds for Cancelled Orders

• If your order is eligible for cancellation and has been cancelled successfully, we will process a full refund to your original method of payment.
• The refund will be processed within 7 business days. Please note that it may take some time for the refund to appear on your account, depending on your payment provider.

Special Circumstances

Out of Stock Items

• In the rare case that an item you ordered is out of stock, we will contact you immediately. You may choose to cancel the order or wait until the item is back in stock.

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